Rental guidelines

Cancellation

You can cancel before your delivery pickup starts. Refunds apply to the rental fee only; the security deposit is always returned on cancel.

• ≥ 24 hours before pickup: 100% of rental fee refunded.
• Under 24 hours, at least 6 hours before pickup: 75% of rental fee refunded.
• Under 6 hours before pickup: 50% of rental fee refunded.
• At or after pickup start, cancellation is no longer available.

If payment is not yet confirmed, you may cancel at no charge. After payment confirmation, the platform service fee is retained.

Late Returns

Your included return window runs through 2 days after the booked event date. Returns later than that incur a late fee of Rs 2,000 per day.

Confirmed bookings also hold the dress for 2 days before and 2 days after the event date so the next renter cannot book into that window.

Damage

Report damage, stains, or missing items within 24 hours of return. Your security deposit may be used to cover repairs or replacement after review.

Jorra mediates between renter and owner using condition photos from collection and return.

Refund policies

• Security deposit is returned within 48 hours of a clean return (no damage or late-return fees).
• Cancellation refunds (rental share + deposit) are processed by bank transfer after the booking is cancelled — our team will arrange the payout.
• Late-return fees and damage deductions may reduce the deposit returned.
• Coupons reduce the amount due at transfer; refunds are calculated from the booking’s rental fee on record.